Patient Care Advisor

Patient Advisors are the first point of contact for patients getting in touch with the surgery.

About Patient Advisors

Patient Advisors assist and direct patients so that they access the most appropriate service or healthcare professional. They also provide administrative support to the primary care team to ensure the practice is run efficiently and effectively.

They have a good understanding of the roles of the healthcare professionals working within the practice in order to direct patients to the most appropriate person for their needs. They are also highly organised with excellent attention to detail. They are required to act sensitively to difficult situations when distressed patients present themselves and deal with competing priorities, which can frequently change.